Privacy Policy

1. A few words about the Company’s Websites
e-tennis is the Company’s website, which hosts the Company’s online store for the display and sale of products, through which you may purchase products from affiliated stores.
2. What is personal data?
The term “personal data” refers to information relating to natural persons, such as full name, postal address, email address, contact telephone number, etc., which identifies or may identify you, hereinafter referred to as “Personal Data” or “Data”.
3. What is Personal Data Processing?
Any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
4. Is the provision of your Data mandatory?
The provision of Data to the Company may be necessary in order to achieve the purposes specified in this Privacy Policy, or it may be optional.
The mandatory or optional nature of the provision of Data is indicated by an asterisk (*) next to the personal data that is mandatory.
If you refuse to provide the information marked as mandatory on the Websites, it will be impossible to achieve the primary purpose for which that Data is collected and, for example, the Company may be unable to perform the sales contract or provide the other services available on the Websites.
The provision of additional Data to the Company, beyond that marked as mandatory, is optional and has no consequences in relation to the main purposes of data collection; however, providing it helps us optimise the quality of the services offered.
5. What Data do we collect?
We take care to collect only the Data that is strictly necessary, appropriate and relevant to its intended purpose. This Data includes the following:
Data provided when creating a user account on the Websites – Mandatory: email address*, login password*, first name and surname.
– Optional: postal address and telephone number.
Information arising from your transactions with us, whether through our physical stores or our online store – for example, notes from our conversations with you, details of any complaints or comments you make, details of purchases you have made, products added to or removed from your basket, your wish list, coupon redemptions, pages of our Websites that you visit, and how and when you contact us.
Interests and shopping preferences that help us recommend specific products and services that may interest you – for example, the products for which you show a preference so that you may receive a personalised offer from us.
We will request and use only the Data collected in order to recommend products or services that may interest you and further improve your shopping experience with us. Naturally, whether you share such information with us is always your choice.
Traffic information concerning our Website or other websites you visited before ours.
Information collected through the use of cookies in your browser. Learn more about how we use cookies here.
Payment information.
Your comments and product reviews.
Your image may be recorded on CCTV when you visit one of our physical stores.
To provide the best possible website experience, we collect technical information concerning your internet connection and browser, as well as the country and telephone code associated with the location of your computer, the pages displayed during your visit, the advertisements you click on and any search terms you enter.
Your social-media username, if you interact with us through those channels, so that we can respond to your comments and questions.
We comply with the law and do not allow children under the age of 16 to register on the Websites. We will request parental consent for children participating in the Company’s experiences and events.
6. How do we use your Data?
We want to offer you the best possible shopping experience. To achieve this, we need to develop a complete understanding of you by combining the Data we have collected. We then use your Data to provide offers for products and services that are likely to interest you. Members of our loyalty programme may also receive relevant rewards.
Data-protection legislation permits the above in the context of our legitimate interest and our need to understand our customers so that we may provide a high level of service.
If at any time you wish to change how we use your Data, you will find details in sections 14 and 15, “What are your rights?” and “How can you exercise your rights?”, below.
Please remember that if you choose not to share Data with us or refuse certain communication permissions, we may be unable to provide certain services you have requested. For example, if you have asked us to notify you when a product is back in stock, we will be unable to do so if you have withdrawn your general consent to receive updates from us.
The processing of your Data is carried out either by specially authorised Company personnel or through the Company’s IT systems and electronic devices and, exceptionally, by third parties. Those third parties are contractually bound to maintain confidentiality and protect your Data and perform tasks necessary for purposes strictly connected with the use of our Websites, their services and the sale of products through them. Further information is provided in section 9, “Who are the recipients of your Data and how is your Data disclosed?”.
Below you will find details of how and why we use your Data.
To provide access to the Websites and the services you request
Product orders: The Company processes your Data in order to perform its contractual relationship with you, process orders for products and/or services, provide customer service, comply with legal obligations, and defend, raise or exercise legal claims. If we do not collect your Data when an order is completed in a physical store or through our online store, we will be unable to process the order or comply with our legal obligations. Your Data may need to be transferred to third parties for the supply or delivery of the product or service ordered. We may also retain your Data for a reasonable period in order to fulfil our contractual obligations, including product returns, as provided by applicable legislation.
User-account creation: The Company processes your Data in order to provide account functions and facilitate the conclusion of purchases of products and/or services.
Communication: The Company uses your Data to respond to requests or questions, refund requests and/or complaints. The information you share enables us to manage your request and respond in the best possible manner. We may retain a record of your enquiries or requests so that we can respond more effectively to future communications. We do this on the basis of our contractual and legal obligations and our legitimate interest in providing the best possible service and improving our services on the basis of your personal experience.
At times, we need to share your Data with a third party that provides a service, such as delivery by courier. Without sharing your personal data, we would be unable to fulfil your request.
To communicate information about our products, services and events and for other promotional purposes
Newsletter and offers: With your consent, we will use your personal data, preferences and transaction details to inform you by email, online, by telephone and/or through social media about relevant products and services, including personalised offers and discounts. You may withdraw this consent at any time.
Web push notifications: Depending on your browsing activity and after you have given your consent, you may receive notifications about our offers, news, wish list and shopping basket. You may withdraw this consent at any time.
Participation in the loyalty programme: The Company processes your Data for the purposes of your participation in the loyalty programme, including reviewing your application, collecting and redeeming points and generally providing the customer benefits described in the programme’s terms. This allows us to provide personalised offers based on an analysis of previous purchases, including products you have recently purchased. We do this on the basis of our legitimate interest in showing you relevant offers. You are, of course, free to decide whether to take advantage of them.
Participation in competitions: If you agree to participate in competitions organised by the Company, we process your Data in order to notify you if you are a winner and deliver your prize.
To operate, improve and maintain our business, products and services
We develop and improve the systems and services relating to the products we provide, on the basis of our legitimate business interests.
We want to provide offers and recommendations that are more relevant to your interests. To obtain a better and broader understanding of you as a customer, we combine personal data collected throughout our relationship, such as your purchase history in both our physical stores and online store. We may also combine Data collected directly from you with Data received from third parties whom you have authorised to transfer it to us. This helps us tailor your experience and determine which inspiration or content to share with you. We also use anonymised customer purchase-history data to identify trends in different regions, which may help determine which products are displayed in particular stores.
To display the most relevant content on the Websites, we use Data held about your favourite products, based on your consent to cookies being placed on your device. For example, we may display products you recently viewed or make recommendations based on your purchase history and other Data shared with us.
We may send survey and review requests so that we can improve our services. These messages will not contain advertising content and do not require prior consent when sent by email or SMS. We have a legitimate interest in doing so because this helps make our products and services more relevant to you. You may choose not to receive such requests at any time by contacting us.
We may use your Data to protect the rights, property or safety of the Company, our customers or third parties.
We may use your Data for research and analysis purposes, including monitoring our customer base, conducting customer-satisfaction research, promoting our products and/or services and sending newsletters concerning our products and/or services.
We process applications and CVs for the purpose of recruitment by the Company.
7. For what purposes do we process your Data?
We collect your Data for the purposes of providing the products and services you request and agree to receive, performing our contractual relationship and complying with legal obligations; responding to your requests, questions and complaints; creating, operating and securing your account; processing purchases, payments, deliveries, returns and warranties; managing the loyalty programme, competitions and promotional activities; improving and personalising our services and your experience; conducting statistical research and analysis; communicating commercial information where permitted; protecting the Company’s legal interests; and assessing employment applications and CVs.
8. What is the legal basis for the Company’s processing of your Data?
Data-protection legislation provides several grounds on which a company may collect and process personal data, including the terms of our contractual relationship; your consent where required, for example when you choose to receive a newsletter; the Company’s obligations arising from the law, such as tax and e-commerce legislation; and the Company’s legitimate interest.
In certain cases, we collect your Data in a manner reasonably expected as part of our business operations and which does not materially affect your rights, freedoms or interests. For example, we may use your purchase history to send or make personalised offers available to you. We also combine the purchase histories of multiple customers to identify trends, ensure that we can meet market demand and develop new products or services.
9. Who are the recipients of your Data and how is your Data disclosed?
Access to your Data is limited to the Company personnel for whom it is strictly necessary, who are bound by confidentiality, and to affiliated businesses or third-party service providers that process your Data as Processors on our behalf and in accordance with our instructions.
Disclosure of Data by the Company
The Company shares your Data with companies within the Company’s group for the purposes and under the terms referred to in section 7; third-party service providers that process personal data on the Company’s behalf, including providers of credit-card and payment processing, transport and delivery, hosting, data management and maintenance, email distribution, research and analysis, brand and product promotions, Google and Facebook services, and the management of certain services and functions. When we use third-party providers, we enter into agreements requiring appropriate technical and organisational measures to protect your personal data.
We may also disclose Data to other third parties to the extent required in order to comply with a government request, court order or applicable law; prevent unlawful use of our Websites or breaches of their Terms of Use and our policies; protect ourselves against third-party claims; and help prevent or investigate fraud. We may disclose Data to other third parties where you have given your consent.
Disclosure by you
When using certain social-media features on our Websites, you may create a public profile containing information such as your username, profile picture and city. You may also share content with friends or the public, including information about your interactions with the Company. We encourage you to use the available tools to manage social-media sharing and control the information you make available.
Our policy for parties with whom we share your Data
We provide only the information they require to perform the specified services. They may use your Data only for the precise purposes set out in our agreement with them. We work closely with them to ensure your privacy is respected and protected at all times. If we cease using their services, the Data held by them will be deleted or anonymised.
To improve your customer experience on our Websites, we use companies including Google, Facebook, Geniki Taxydromiki and ContactPigeon, which process Personal Data as part of their contractual relationship with us. For more information concerning disclosure to third parties, please contact our Data Protection Officer.
10. How do we ensure that Processors respect your Data?
Processors acting on our behalf have agreed and are contractually bound to maintain confidentiality; not disclose your Data to third parties without the Company’s permission; implement appropriate security measures; and comply with the legal framework for personal-data protection, in particular Regulation (EU) 2016/679, otherwise known as the GDPR.
11. International Data Transfers
Personal data collected or processed in connection with our Websites will be stored in Greece. However, some recipients with whom the Company shares your Personal Data may be located in countries other than the country in which the Data was originally collected. The laws of those countries may not provide the same level of data protection. Nevertheless, when transferring Personal Data to recipients in other countries, we undertake to protect it as described in this Privacy Policy and in accordance with applicable law.
We take steps to comply with applicable legal requirements governing transfers of personal data to recipients outside the European Economic Area or Switzerland that do not ensure an adequate level of protection. We use measures intended to ensure that Personal Data transferred to those countries receives adequate protection under data-protection rules, including contractual safeguards and other transfer mechanisms recognised by applicable law.
12. How long do we retain your Data?
We retain your Personal Data for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by applicable law. In general, this means that we retain your personal data for as long as you maintain an account with the Company. Personal Data relating to product purchases may be retained for longer in order to comply with legal obligations, including tax and commercial legislation, and for warranty purposes. At the end of the retention period, your Data will be completely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable manner for statistical analysis and business planning.
Examples of customer-data retention periods include:
Orders: When you place an order, we retain the personal data you provide for five years so that we can comply with our legal and contractual obligations.
Warranties: If your order includes a warranty, the relevant personal data will be retained until the end of the warranty period.
Newsletter: Your declaration of consent to receive the newsletter is retained for as long as the Company sends newsletters to you.
13. Is your Data secure?
We are committed to safeguarding your Personal Data. Recognising the importance of its security, we have implemented appropriate organisational and technical measures to protect it against all forms of accidental or unlawful processing. We use modern and advanced methods to ensure the highest possible level of security.
The e-tennis website uses TLS for secure online commercial transactions. All Data you provide, including your credit-card number, name and address, is encrypted so that it cannot be decrypted or altered while being transmitted over the internet.
The two credentials used to identify you as an account user are your Username and personal confidential Password. Each time you enter these details, you are granted access to your personal account. This process is secured through encryption during transmission over the internet and to the Company’s servers. You may change your Password as often as you wish. Once entered, the new password is encoded and stored in the Company’s systems. You are therefore the only person who knows your password and are solely responsible for keeping it confidential from third parties.
These measures are reviewed and amended whenever necessary.
14. What are your rights?
You have the right of access to your personal data. This means that you have the right to be informed whether we process your Data. If we do, you may request information concerning the purpose of processing, the categories of Data held, the recipients, the retention period, whether automated decision-making takes place, and your other rights, including rectification, erasure, restriction of processing and lodging a complaint with the Data Protection Authority.
You have the right to rectification of inaccurate personal data. If you identify an error in your Data, you may ask us to correct it, for example by correcting your name or updating your address.
You have the right to erasure, or the “right to be forgotten”. You may ask us to erase your Data if it is no longer necessary for the processing purposes described above or if you wish to withdraw your consent where consent is the sole legal basis.
You have the right to data portability. You may ask to receive the Data you have provided in a readable format or request that we transmit it to another controller.
You have the right to restriction of processing. You may ask us to restrict processing while your objections to such processing are being examined.
You have the right to object and to withdraw consent. You may object to the processing of your Data, in which case we will cease processing unless compelling legitimate grounds override your right. If you have consented to the collection, processing and use of your personal data, you may withdraw your consent at any time with future effect.
You may choose not to receive marketing communications by changing your preferences in your user account on our Websites. You may also unsubscribe from email and SMS marketing by using the unsubscribe link or following the instructions included in the message. Alternatively, you may contact us using the details in “Questions and Comments” below.
Where processing is based on our legitimate interest, you may ask us to stop on grounds relating to your particular situation. We must do so unless we believe that compelling legitimate grounds justify continued processing.
15. How can you exercise your rights?
To exercise your rights, you may submit a request to the Data Protection Officer at the Company’s postal address, Georgios Mamasis (e-tennis), 7 Melenikou Street, Postal Code 54248, Thessaloniki, or by email at info@s4pragnesh.etennisdev.eu, with the subject “Exercise of Right”. We will examine your request and respond as soon as possible.
As exceptions, you may correct Data in your user account by signing in and making the necessary amendment without submitting a request; withdraw consent to receive newsletters by selecting the unsubscribe link at the bottom of each newsletter; and disable web push notifications through your browser settings.
Identity verification: To protect the confidentiality of your information, we will ask you to verify your identity before acting on any request submitted under this Privacy Policy. If you authorise a third party to submit a request on your behalf, we will require proof that the third party has your permission to act for that purpose.
16. When do we respond to your requests?
We respond to requests free of charge, without delay and in all cases within one (1) month of receiving the request. If your request is complex or you have submitted a large number of requests, we will inform you within that month if an extension of a further two (2) months is required.
If requests are manifestly unfounded or excessive, particularly because of their repetitive nature, the Company may charge a reasonable fee taking into account the administrative costs of providing the information or carrying out the requested action, or may refuse to act on the request.
17. What law applies to our processing of your Data?
The applicable law is Greek law, as shaped by the General Data Protection Regulation (EU) 2016/679 and the applicable national and European legal and regulatory framework for personal-data protection. The Courts of Thessaloniki have jurisdiction over any disputes relating to your Data.
18. Where can you lodge a complaint if we breach applicable personal-data protection law?
You have the right to lodge a complaint with the Hellenic Data Protection Authority, 1–3 Kifisias Avenue, Postal Code 115 23, Athens, tel. +30 210 6475600, email contact@dpa.gr, if you believe that the processing of your Personal Data infringes the applicable national and regulatory framework for personal-data protection.
19. How will you be informed of amendments to this Policy?
We update this Privacy Policy whenever necessary. If material changes are made to the Privacy Policy or to how we use Personal Data, we will publish the updated Policy on our Website before the changes take effect and notify you by any appropriate means.
We encourage you to read this Policy periodically so that you remain informed about how your Data is protected. This Privacy Policy was last amended on 19 June 2018.
20. Questions and Comments?
We hope that this Privacy Policy has helped you understand how we handle your Personal Data and your rights to control the Company’s handling of it.
If you have any questions that have not been addressed, or any comments or concerns regarding our Privacy Policy, please contact our Data Protection Officer, who will be pleased to assist you:
Email: info@s4pragnesh.etennisdev.eu; or
by letter to the Data Protection Officer at 99 Nikolaou Plastira Street, Postal Code 55132, Kalamaria, Greece.