We use UPS standard service for all our international orders. It takes 4-6 working days to be delivered to the customers' shipping address.
Shipping cost for all international orders over 200€ is free of charge (orders below 200€ have an 8-12€ shipping cost - up to 2 kilos and there is a surcharge of 1.5-2 EUR per additional kilo depending on the country of shipment).
Orders containing high weight/volume items (such as cases of tennis balls and/or other oversized items) will have a Shipping Surcharge, automatically displayed in the cart during the purchase and are excluded from free shipping.
Currently we ship to the following European Union countries:
Austria Belgium Bulgaria Croatia Czech Republic Denmark France Germany Hungary Ireland Italy Luxemburg Monaco Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweeden
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PRODUCT RETURN POLICY
If the product you ordered was correctly shipped to you by e-tennis and is not defective, but does not satisfy your needs, you are responsible for returning it to our warehouse within 14 days from the date you received it, at your own expense.
Once the product has been returned, we will replace it with another product. If the price of the product on the date of purchase exceeds €200 and the product is not oversized or overweight (shipping weight under 2 kg), e-tennis will cover the shipping cost of the new product back to you. If the product price is below €200, or if the product is oversized or overweight (shipping weight over 2 kg), the new product will be shipped to the customer at their own expense, according to our Europe Shipping Price List.
Rackets
To return a new racquet, the following two conditions must be met: 1)The plastic wrap on the handle has not been removed. 2)The racket has not been played with. There must be no ball fuzz on the strings or scrapes on the bumper guard.
Shoes and Apparel
Shoes must not have been worn outdoors and must be in as-new condition. The original shoe box must also be returned in good condition. Apparel must be in brand-new condition, and the original tags and packaging must remain intact. Please send the shoes or apparel with a note stating whether you would like credit or an exchange. The original invoice or receipt must also be included.
Other Equipment
All other equipment can only be replaced if it was shipped faulty by e-tennis.
PRODUCTS RECEIVED WITH AN OBVIOUS DEFECT
If the product you ordered has an obvious defect when received and its original tags and packaging remain intact, you must first report the defect or email a photograph of the defective product to e-tennis at info@tenniscom-s4pragnesh.etennisdev.eu. You must then return the product, at our expense, to our warehouse within 2 months from the date of purchase.
E-tennis will either replace the defective product or refund the customer. However, if no obvious defect is found in the returned product, you will be charged both the shipping cost to our warehouse and the shipping cost for returning the product to you, regardless of the value of your order. After the 2-month period has passed, the customer cannot claim a replacement or refund.
PRODUCTS THAT DEVELOP A PROBLEM AFTER USE
If the product you ordered was received in perfect condition but develops a problem after a short period of proper use, within a maximum period of 6 months, you must first report the defect to e-tennis at info@tenniscom-s4pragnesh.etennisdev.eu. You must then send the product to our warehouse at your own expense, together with the original invoice or receipt and a note describing the problem. We will then send the product to the manufacturer. The manufacturer will determine whether the product is defective. If the manufacturer confirms that the product is defective, we will replace it free of charge and ship the replacement back to you at our expense. You may choose to purchase another product while the defective product is being assessed for warranty replacement.
YOU CANNOT CLAIM MONEY BACK.
However, if the manufacturer determines that the product was improperly used, you will not receive any credit. You will also be required to pay the shipping costs if you would like the “defective” product returned to you.
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